Our Guarantee

Money-Back Guarantee

Yup! That's right, we know you'll love our Microplush Electric Heating Pad, which is why we offer a 100 Day Guarantee on it from faults. This protects you from product faults, defects and lost in post shipments.

If you're not satisfied with your product simply contact our customer care team and we'll do whatever it takes to make sure you are 100% satisfied with your purchase. (see terms and conditions for more info).

Quality Guarantee

All Sereni Heat products come with a Quality Guarantee. We can offer this guarantee because all our products are made to the highest standard. Be careful of cheap knockoffs on the web. All Sereni Heat products have to pass our rigorous quality checks before being shipped to you, so we can guarantee quality!

*Free Tracked Shipping On All Orders!

Questions?

Customer service is our number 1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Sereni Heat and please let us know if you have any questions. You can contact us at support@sereniheat.com.